Return Policy
Return Policy
At Enchant Homes, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not entirely happy with your order, we offer a straightforward return policy to make the process as convenient as possible. Please carefully review our return policy outlined below.
1. Eligibility for Returns
a. We accept returns for items that are unused, unwashed, and in their original condition with all tags attached.
b. To be eligible for a return, the item must be in the same condition as when you received it.
c. Customized or personalized items are not eligible for return unless they are damaged or defective upon arrival.
2. Initiating a Return
a. To initiate a return, please contact our customer service team within [insert number of days] days of receiving your order.
b. Provide your order number, the reason for the return, and any relevant information or images of the product if applicable.
c. Our customer service team will guide you through the return process and provide you with instructions on how to return the item.
3. Return Shipping
a. Customers are responsible for the cost of return shipping unless the item arrived damaged or defective.
b. We recommend using a trackable shipping method and retaining proof of postage for your records.
4. Refund Process
a. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
b. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number of days].
c. Please note that shipping fees are non-refundable, and only the cost of the returned item will be refunded.
5. Exchanges
a. Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, please initiate a return for the unwanted item and place a new order for the desired item.
6. Damaged or Defective Items
a. If you receive a damaged or defective item, please contact us immediately upon receipt.
b. Provide details of the damage or defect along with clear photos of the item.
c. We will assess the issue and provide instructions for returning the item or arranging a replacement.
7. Contact Us
If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team at [insert contact email] or [insert contact phone number].
Note: Enchant Homes reserves the right to refuse returns that do not meet the above criteria or if the return process is initiated beyond the specified time frame. We appreciate your understanding and cooperation.
At Enchant Homes, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not entirely happy with your order, we offer a straightforward return policy to make the process as convenient as possible. Please carefully review our return policy outlined below.
1. Eligibility for Returns
a. We accept returns for items that are unused, unwashed, and in their original condition with all tags attached.
b. To be eligible for a return, the item must be in the same condition as when you received it.
c. Customized or personalized items are not eligible for return unless they are damaged or defective upon arrival.
2. Initiating a Return
a. To initiate a return, please contact our customer service team within [insert number of days] days of receiving your order.
b. Provide your order number, the reason for the return, and any relevant information or images of the product if applicable.
c. Our customer service team will guide you through the return process and provide you with instructions on how to return the item.
3. Return Shipping
a. Customers are responsible for the cost of return shipping unless the item arrived damaged or defective.
b. We recommend using a trackable shipping method and retaining proof of postage for your records.
4. Refund Process
a. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
b. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number of days].
c. Please note that shipping fees are non-refundable, and only the cost of the returned item will be refunded.
5. Exchanges
a. Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, please initiate a return for the unwanted item and place a new order for the desired item.
6. Damaged or Defective Items
a. If you receive a damaged or defective item, please contact us immediately upon receipt.
b. Provide details of the damage or defect along with clear photos of the item.
c. We will assess the issue and provide instructions for returning the item or arranging a replacement.
7. Contact Us
If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team at [insert contact email] or [insert contact phone number].
Note: Enchant Homes reserves the right to refuse returns that do not meet the above criteria or if the return process is initiated beyond the specified time frame. We appreciate your understanding and cooperation.