Return, Exchange & Refund Policy
Returns & Exchanges — Simple and Automated
At Enchant Home, we want returning or exchanging a product to be as easy as buying one. Use our self-service returns portal — no emails, no waiting.
Start a Return or Exchange
- Click the button above
- Enter your order number and email address
- Select the item and choose: Refund or Exchange for a different size/colour
- Receive a confirmation within minutes with next steps
Done in under 2 minutes. No back-and-forth required.
Return Window
Returns accepted within 7 days of delivery. Items must be unused, unwashed, and in original condition with all tags attached.
Exchange Window
Size and colour exchanges accepted within 7 days of delivery. Subject to availability. If your preferred variant is unavailable, we'll issue a full refund.
Refund Process
- Prepaid orders: Refund to original payment method within 5–7 business days of us receiving the item
- COD orders: Bank transfer (NEFT/IMPS) — you'll enter your account details through the portal
- Shipping fees are non-refundable
Damaged or Defective Items
Contact support@enchanthome.in within 48 hours of delivery with photos or a short video. We'll arrange a free replacement or full refund — no return required in most cases.
COD Order Cancellations
Cancel within 12 hours of placing the order via the portal or by emailing support@enchanthome.in. If already dispatched, refuse delivery at the door — we'll process your cancellation automatically.
Return Shipping
- Manufacturing defect or wrong item: Enchant Home covers return shipping
- All other returns: Customer bears return courier charges
Non-Returnable Items
- Items that have been washed, used, or altered
- Items missing original tags or packaging
- Customised or personalised products (unless damaged on arrival)
Need Help?
Email support@enchanthome.in — we respond within 24 hours, Monday to Saturday.