Refund policy

RETURN & REFUND POLICY — ENCHANT HOME INDIA

We want you to love what you ordered. If something isn't right, here's exactly how returns and refunds work at enchanthome.in.

THE BASICS

You can return any item within 7 days of delivery, as long as it's unused, unwashed, and in its original packaging with all parts included. Items that have been used, washed, or damaged after delivery can't be accepted. Customized and personalised items can't be returned or exchanged.

HOW TO START A RETURN

Visit our Returns & Exchanges page at https://enchanthome.in/pages/returns and submit your request with your order number and the email or phone you used at checkout. Once we approve it, you'll get return instructions by email. It takes under two minutes — no calls or emails needed. If you'd rather talk to us, write to support@enchanthome.in or call +91 9175919598.

RETURN SHIPPING

Return shipping is paid by you, except when we sent a wrong, damaged, or defective item — in that case, we arrange or reimburse the return shipping.

Returns go to: Enchant Home India, Plot No. 49-51, 70-72, Parvati Industrial Estate, Yadrav, Ichalkaranji, Maharashtra 416146, India.

REFUNDS

Once your return reaches us and passes inspection, we refund the same payment method you used. Cash on Delivery orders are refunded as store credit or by bank/UPI transfer. Refunds usually reflect within 14 days, depending on your bank. We may hold the refund until the item is received and inspected, and we can't refund items returned incomplete or outside the 7-day window.

WRONG, DAMAGED OR DEFECTIVE ITEM?

We're sorry — we'll fix it. Raise a request at https://enchanthome.in/pages/returns or email support@enchanthome.in within 7 days of delivery with your order number, the product name, a description of the issue, and photos or a video of the item and packaging. Choose a replacement or a refund — return shipping is on us.

A FEW NOTES

This policy applies only to purchases made on enchanthome.in. It doesn't limit your statutory rights regarding incorrect, damaged or defective goods. Business/bulk purchases (e.g. hotel linen orders) are handled per their individual agreements — contact us for those.