Returns & Exchanges
Want to return or exchange something?
No calls, no emails. Keep your order number handy and click below — it takes under two minutes.
Start your returnOpens our secure returns portal in a new tab
7-Day Window
Raise your return request within 7 days of delivery. Items must be unused, unwashed, and in original packaging.
Easy Process
Start your return above with your order number. Once approved, you’ll receive return instructions by email.
Quick Refunds
Refunds go to your original payment method within 14 days of inspection. COD orders are refunded as store credit or bank/UPI transfer.
What can be returned?
Any unused item in its original packaging, within 7 days of delivery. Items that are used, washed, damaged by the customer, or missing parts/packaging cannot be accepted. Customized and personalised items cannot be returned or exchanged.
Who pays for return shipping?
Return shipping is paid by the customer, except when you received a wrong, damaged, or defective item — in that case we arrange or reimburse the return shipping.
Received a wrong, damaged or defective item?
Start a return request (or email us) within 7 days of delivery with your order number and photos or a video of the issue and the packaging. You can choose a replacement or a refund.
Where do returns go?
Enchant Home India, Plot No. 49-51, 70-72, Parvati Industrial Estate, Yadrav, Ichalkaranji, Maharashtra 416146. Full instructions are shared once your request is approved.
Questions? Email support@enchanthome.in or call +91 91759 19598 — we’re happy to help.
Read the full Refund Policy.